Ombuds.io is an active member of the International Ombuds Association (IOA). Ombuds services offered to Entertainment Industry studios, productions, projects & events through Ombuds.io follow the IOA Standards of Practice & Code of Ethics.
Ombuds.io Operating Principles:
Confidentiality is the defining characteristic of our Ombuds services. The identity of those seeking assistance from our Ombuds and all communications with them are confidential to the maximum extent permitted by law. Our Ombuds may, at their sole discretion, disclose confidential information when the person seeking assistance gives permission to do so; when failure to do so might result in an imminent risk of serious harm; or as necessary to defend against a formal complaint of professional misconduct.
Our Ombuds services are independent in structure, function, appearance, and decision-making. Our Ombuds report to the highest possible level within our client organizations and do not report to a function or entity that could affect, or be perceived as affecting, our Ombuds’ independence.
Our Ombuds are designated neutrals and impartial resources who do not take sides or serve as an advocate for any person or entity. Our Ombuds avoid conflicts of interest and conduct that could be perceived as a conflict of interest.
Our Ombuds do not participate in any evaluative, disciplinary, legal, or administrative proceedings related to concerns brought to the Ombuds’ attention. Our Ombuds are not authorized to make business and policy decisions or conduct formal investigations on behalf of our client organizations. Our Ombuds are not agents of client organizations for purposes of receiving notice of claims against the organization and are not authorized to be a formal reporting channel for the organization on matters brought to the Ombuds’ attention, except when specifically and expressly mandated by law.