When Do We Ombuds?
Ombuds.io works with you to create an Outsourced Ombuds program to fit your infotainment, edutainment, informational, educational or other live event timeline.
Per Event
Ombuds.io per event services are ideal for organizations who operate:
- single day events
- week long or multi-week events
Per Event Series
Ombuds.io per event series services are ideal for organizations who operate:
- 2-3 events during a 6 month period
- 4-6 events during a 12 month period
Monthly Retainer
Ombuds.io monthly retainer options are ideal for organizations who operate:
- 6-9 events during a 6-month period
- 9-12 events during a 12-month period
How Do We Ombuds?
Ombuds.io works with you to create an Outsourced Organizational Ombuds program to complement your infotainment, edutainment, informational, educational or other live event environment.
Virtual
Ombuds.io virtual (off site) services include multiple contact point options, such as:
- dedicated phone number
- branded webpage
- unique email address
On Location
Ombuds.io on location (in person) services include a minimum of three contact point options, such as:
- private meeting area
- dedicated phone number
- unique email address
Hybrid
Ombuds.io hybrid (off site + in person) services include a combination of our virtual & on location options, such as:
- private meeting area
- dedicated phone number
- branded webpage
- unique email address
What Our Live Event Ombuds Do:
We Help Live Event Organizers & Staff:
- Monitor Trends
- Address Challenges
- Pressure-Test New Ideas
- Strengthen Relationships
- Analyze Risks
We Help Live Event Attendees & Guests:
- Manage & Resolve Conflicts
- Clarify Appropriate Channels
- Identify Options
- Build Engagement
- Analyze Problems
What Live Event Ombuds Don’t Do:
- Receive official notice of claims on behalf of event organizers
- Conduct investigations
- Make decisions or policy changes
- Advocate or take sides
- Substitute for formal channels
- Testify or produce documents in legal or other proceedings
Common Live Event Ombuds Issues:
Let’s Talk About Live Event Ombuds Services!
Contact us today to schedule a FREE 30 Minute Strategy Call to determine which Ombuds.io Live Event Ombuds service options fit the timeline, complement the environment and address the current challenges & goals of your infotainment, edutainment, informational, educational or other live event.
No cost, no obligation – just a simple introductory conversation to see how (or if) we can (or should) work together.
Call us at 310-359-0142 (West Coast) or 646-759-0142 (East Coast). Or, fill out the form below, hit the submit button & someone from our team will get back to you as soon as possible (typically within 24-36 hours).
[Ombuds.io will NEVER sell or share your information. Learn more by viewing our Privacy Policy.]
Ombuds.io is an active member of the International Ombuds Association (IOA). Ombuds services offered to Entertainment Industry studios, productions, projects & events through Ombuds.io follow the IOA Standards of Practice & Code of Ethics.
Ombuds.io Operating Principles:
CONFIDENTIALITY
Confidentiality is the defining characteristic of our Ombuds services. The identity of those seeking assistance from our Ombuds and all communications with them are confidential to the maximum extent permitted by law. Our Ombuds may, at their sole discretion, disclose confidential information when the person seeking assistance gives permission to do so; when failure to do so might result in an imminent risk of serious harm; or as necessary to defend against a formal complaint of professional misconduct.
INDEPENDENCE
Our Ombuds services are independent in structure, function, appearance, and decision-making. Our Ombuds report to the highest possible level within our client organizations and do not report to a function or entity that could affect, or be perceived as affecting, our Ombuds’ independence.
IMPARTIALITY
Our Ombuds are designated neutrals and impartial resources who do not take sides or serve as an advocate for any person or entity. Our Ombuds avoid conflicts of interest and conduct that could be perceived as a conflict of interest.
INFORMALITY
Our Ombuds do not participate in any evaluative, disciplinary, legal, or administrative proceedings related to concerns brought to the Ombuds’ attention. Our Ombuds are not authorized to make business and policy decisions or conduct formal investigations on behalf of our client organizations. Our Ombuds are not agents of client organizations for purposes of receiving notice of claims against the organization and are not authorized to be a formal reporting channel for the organization on matters brought to the Ombuds’ attention, except when specifically and expressly mandated by law.
